NEC SuperScript 150C User Manual

NEC SuperScript 150C User Manual Manual pdf 85 page image

Service and SupportGetting Help from NECPrinter Technical Support is available Monday throughFriday, between the hours of 8:30AM and 8:00PM (EasternStandard Time) at 1-800-632-4650. Technical support forthis printer is provided free of charge during the one yearfactory warranty.Information regarding out-of-warranty repair is available bycalling the National Service Response Center at1-800-632-4650.You may also send electronic mail to support via thefollowing methods:Internet address: tech-support@nectech.comAOL keyword: NECTECHMicrosoft Network: NECTECHYou will always be required to provide information regardingwhere and when the printer was purchased, regardless ofwhether we have received your warranty card.SuperScript 150C Printer Limited WarrantyThe SuperScript 150C is warranted for one year from dateof purchase under the NEC SuperScript Limited Warranty.The warranty works as follows:• The Customer calls NEC Customer Service and Supportat 800-632-4650.• A recorded message will provide a list of various serviceand support departments. Press the correct number forTechnical Support.(Note: Many times a simple problem can be averted byspeaking with a technical support representative first).If it is determined that the printer is defective, the supportrepresentative will transfer you to another department to setup the warranty exchange process.SuperScript 150C Printer Limited WarrantyIf you wish to receive a replacement printer by overnightdelivery, the service representative will obtain a major creditcard number from you, along with your shipping address.An electronic credit check will be made in the amount of thecurrent price of the printer. If the defective printer is notreturned to NEC within 15 days, or you cannot prove thatyour printer is still under warranty, your account will bedebited in this amount.You must return the defective printer, properly packaged inthe original or replacement printer packaging, within fifteen(15) days or your credit card account will be debited for thecurrent price of the the SuperScript 150C.