SOFTWARE AND DRIVER PROBLEMS77Problems and SolutionsThe problems described here can occur during normal operation of themicroscope. If the suggested course of action does not solve the problem, orthe problem is not described here, refer to the section Nanosurf support(p.81).Software and Driver problemsNo connection to microscopeThis error message appears when the easyScan 2 software is waiting for ananswer from the controller. Most likely, the easyScan 2 controller is notconnected to the mains power, or not turned on. In this case the statuslights on the top of the electronics are not on.- Check the connection and the power switch.USB Port errorThe USB serial converter is not available. The USB cable is not properlyconnected. In this case the USB power light on the easyScan 2 controllerrear panel) does not light up. (figure The easyScan 2 Controller (p.19))- Check if the a second copy of the easyScan 2 is already running and occu-
