National Instruments CorporationD-1VXI-MIO Series User ManualCustomer CommunicationAppendixDFor your convenience, this appendix contains forms to help you gather the information necessaryto help us solve your technical problems and a form you can use to comment on the productdocumentation. When you contact us, we need the information on the Technical Support Formand the configuration form, if your manual contains one, about your system configuration toanswer your questions as quickly as possible.National Instruments has technical assistance through electronic, fax, and telephone systems toquickly provide the information you need. Our electronic services include a bulletin boardservice, an FTP site, a FaxBack system, and e-mail support. If you have a hardware or softwareproblem, first try the electronic support systems. If the information available on these systemsdoes not answer your questions, we offer fax and telephone support through our technical supportcenters, which are staffed by applications engineers.Electronic ServicesNational Instruments has BBS and FTP sites dedicated for 24-hour support with a collection offiles and documents to answer most common customer questions. From these sites, you can alsodownload the latest instrument drivers, updates, and example programs. For recorded instructionson how to use the bulletin board and FTP services and for BBS automated information, call(512) 795-6990. You can access these services at:United States: (512) 794-5422 or (800) 327-3077Up to 14,400 baud, 8 data bits, 1 stop bit, no parityUnited Kingdom: 01635 551422Up to 9,600 baud, 8 data bits, 1 stop bit, no parityFrance: 1 48 65 15 59Up to 9,600 baud, 8 data bits, 1 stop bit, no parityTo access our FTP site, log on to our Internet host, ftp.natinst.com, as anonymous and useyour Internet address, such as joesmith@anywhere.com, as your password. The support filesand documents are located in the /support directories.Bulletin Board SupportFTP Support
