TroubleshootingTo view frequently asked questions about your device, seethe product support pages at www.nokia.com/support.Q: What is my lock, PIN, or PUK code?A: The default lock code is 12345. If you forget the lock code,contact your device dealer. If you forget a PIN or PUK code, orif you have not received such a code, contact your networkservice provider.Q: How do I close an application that is notresponding?A: Press and hold the home key. Scroll to the application andpress the backspace key to close the application.Q: Why do images look smudgy?A: Ensure that the camera lens protection windows are clean.Q: Why do missing, discolored, or bright dotsappear on the screen every time I switch on mydevice?A: This is a characteristic of this type of display. Some displaysmay contain pixels or dots that remain on or off. This isnormal, not a fault.Q: Why can’t I find my friend’s device while usingBluetooth connectivity?A: Check that both devices are compatible, have activatedBluetooth connectivity, and are not in the hidden mode.Check also that the distance between the two devices is notover 10 meters (33 feet) and that there are no walls or otherobstructions between the devices.Q: Why can’t I close a Bluetooth connection?A: If another device is connected to your device, you can closethe connection using the other device or by deactivatingBluetooth connectivity. Select Menu > Control panel >Connectivity > Bluetooth and Bluetooth > Off.Q: Why can't I see a WLAN access point eventhough I know I'm within its range?A: Check that the Offline profile is not in use in your device.The wireless LAN (WLAN) access point may use a hiddenservice set identifier (SSID). You can only access networks thatuse a hidden SSID if you know the correct SSID and havecreated a WLAN access point for the network on your NokiadeviceCheck that the WLAN access point is not on channels 12-13,as they cannot be associated with.Q: How do I turn WLAN off on my Nokia device?A: The WLAN on your Nokia device turns off when you are notconnected or trying to connect to another access point, or notscanning for available networks. To further reduce batteryconsumption, you can specify that your Nokia device does notscan, or scans less often, for available networks in thebackground. The WLAN is deactivated in betweenbackground scans.© 2009 Nokia. All rights reserved.158
