Troubleshooting / 201General troubleshooting procedure1. Diagnose the trouble:l Ask the users for information regarding:- the types of problems they have experienced ,- how frequently the problems have occurred, and- how many telephones are affected.0 Test system features and functions.0 Use the tests described throughout this chapter.2. Check how a feature is being used. A problem may havebeen reported because of a misunderstanding about how afeature works. You should confirm that the person whoreported a problem understands the intended use andoperation of any feature in question.3. Check for programming errors. Check that the programmingrecorded in the Programming Record is correct for theintended operation of the system, and verify that thisConfiguration and Administration programming has beencorrectly entered.4. Check wiring or hardware connections. Check the wiring andhardware connections. Refer to procedures in the nextsection, Installation check.5. Run a Maintenance session. If the problem persists, run aMaintenance session as described in the Maintenancechapter of this Installer Guide.6. Check equipment defects:0 If hardware is shown to be defective, replace it.l If the trouble requires expert advice, follow yourcompany’s procedure for obtaining assistance.Modular DR5 Installer Guide
