Problems with features / 219Problems with featuresIn general, when you try to use a Norstar feature and it does notwork, test ‘your lines first to ensure that other feature codes areworking.Follow the procedures in the Troubleshooting overview and theInstallation check sections before proceeding.Problem descriptionsThe following is a list of common feature problems that mayoccur in a Norstar system.Autodial button cannot be programmed1. Refer to the Telephone features chapter.2. If the display shows Rubdial full , there is no memory leftfor Autodial buttons.3. If the display shows kcess denied, someone may beprogramming changes. Wait five minutes, then try again toprogram the buttons.4. Run a Maintenance session and look at the events shownunder 5Srs Test. Los.Remote feature code gets no responsePossible problemA Norstar user has called into another Norstar system and istrying to activate a remote feature but gets no response afterdialing the feature code. The Norstar user may have pressed theFeature button to activate the remote feature.Solution1. Make sure that remote callers are dialing the feature codecorrectly. Only the asterisk (*) character, followed by thefeature code, can activate a remote feature.Modular DR5 Installer Guide
