222 / Network telephone trouble for remote usersNetwork telephone trouble forremote usersSymptoms described in this section are those that appear to aremote caller attempting to use Norstar system resources. Theremote caller may be calling from the public network or theprivate network.Follow the procedures in the Troubleshooting overview and theInstallation check sections before proceeding.Calling directly to NorstarThe following troubleshooting procedures focus on a remotecaller trying to reach a Norstar telephone or device.Dialed number gets ringback and the wrong personPossible problemThe digits sent by a switch at a Central Office or in the privatenetwork did not match any Received number, the Auto DN, or theDISA DN. The call has been routed to the Prime telephone forthe incoming trunk.Solution1. Verify that the switch is sending the correct number of digitsfor the Received number length defined in your system.2. Verify all the digit strings that the switch should be sending.3. Check that you have defined the corresponding Receivednumber for every target line in your system.4. Make sure that the published telephone numbers for yournetwork are correct.Modular DR5 Installer Guide
