Nortel 2050 User Manual

Also see for Softphone 2050: User guide Installation and operation Installation and operation guide Fundamentals Fundamentals

Contents

Troubleshooting the IP Softphone 205054Action:• Disable (uncheck) the Trace feature during normal operation. Tocheck the status of the Trace feature, open the Configuration Utilityand then open the Trace tab.• If you are using the Trace feature, set the directory to a local, high-speed disk drive.Audio problemsVerify basic audio operationTo verify the physical connection and proper Windows audioconfiguration, record an audio message and play it back using the USBheadset.One-way audioCheck that the handsfree option has been programmed for theIP Softphone 2050 on the communication server.Check if the mute option has been turned on. If the mute option is on, theMute button appears red on the IP Softphone 2050 interface.Check that Network Address Translation (NAT) device is used in thesystem. If so, check the NAT configuration. One-way audio occurs if theNAT configuration causes the IP Softphone 2050 to attempt to connect tothe wrong IP address.Broken or choppy speechThe Audio Quality slider adjusts the number of buffers between thecomputer audio device and the IP Softphone 2050 application. Less delayreduces the audio delay but increases the chances of getting broken orabsent audio. Higher quality reduces the chance of broken audio butincreases audio delay.If you are receive choppy or broken speech, move the Audio Qualityslider toward Higher Quality.