Nortel Agent Supplementary Manual

Also see for Agent: Programmer's guide Install guide

Contents

Utility-class softwareCertain utility-class software products, such as hardware diagnostics or backup utilities, requireless system resources and can be installed if they are in strict compliance with therecommendations provided in this document. Utilities that cause system problems and degradeperformance must never be installed on the Symposium Agent or TAPI SP servers, including thefollowing:• Screen savers• Disk compression utilities• Memory-saving utilities that “reclaim” memory unused by Microsoft applications.Utility applications guidelinesYou can install utility-class applications on the Symposium Agent or TAPI SP servers when theyconform to the following guidelines:• During run-time, the utility must not degrade the Symposium Agent and TAPI SP systemsbeyond an average of 50% of CPU usage. The utility must not reduce the minimum amount offree hard disk space required by Symposium Agent and TAPI SP and the Windows operatingsystem.• The utility must not cause any improper software shutdowns or out-of-sequence shutdowns.• The utility must not attempt to administer the Symposium TAPI SP software.• If the utility has its own database, it must not affect the Symposium database.• The installation or removal of a utility should not impair the operation of Symposium Agent orTAPI SP software. If a conflict occurs, such as can occur between conflicting dll files, it may benecessary to reinstall the server.• Before you put the Symposium Agent and TAPI SP servers into operation, you must performtests to ensure that you meet these guidelines. During fault diagnosis Nortel Networks GNTS canask for the results of these tests and request the removal of third-party software.Antivirus software guidelinesThe risk of virus infection is minimal on the Symposium Agent and TAPI SP servers becausesupport personnel require a minimal level of access, either locally or via remote access. However,if corporate security policies require you to install antivirus software on all servers, you muststrictly monitor the installation, and activities of the antivirus application to ensure thatSymposium Agent and TAPI SP activities are not impaired.Note: Nortel Networks is currently testing on industry-standard antivirus software applications,and early results indicate the following generic guidelines for the use of antivirus software,including the following:• Install Symposium Agent and TAPI SP software before installing antivirus software.• Set virus scans or log recordings to run on the server during off-peak hours so that CPUutilization does not exceed stated guidelines. Run the Windows Performance Monitor applicationto verify that CPU usage during scans does not exceed the stated guidelines.• Disable active virus scans when you run diagnostic traces or log recordings on the SymposiumAgent or TAPI SP servers.• Do not configure the anti-virus software to deal automatically with suspected infected files. Inthe event that infected files are detected, do not attempt to replace or remove them. Contact yourlocal Nortel Networks support representative for assistance in determining if a suspected file ispart of the Symposium application or is a critical system file.Page 18 of 28