Nortel Symposium Agent 2.3 manuals
Symposium Agent 2.3
Table of contents
- publication history
- Table Of Contents
- Table Of Contents
- Getting started
- About this guide
- Overview
- Minimum system requirements
- Symposium Agent data flow
- Setting up triggers and call rules
- Setting up a keystroke call trigger
- Setting up a DDE trigger
- Setting up an OLE trigger
- Setting up a call rule
- Setting up a call rules group
- Using Agent Compass
- Symposium Agent data flow in agentCompass
- Query strings
- Web server setup
- Client setup
- Setting up an agentExplorer call trigger
- Setting up and enabling agentCompass call rules
- Setting up telephony-enabled tabs for agents
- Testing the call rule
- Getting Started with Symposium Agent Reporting
- before you start
- Configuring the database access
- Defining an ODBC System DSN
- Database Entity Relationship Diagram
- Data Dictionary
- user session
- field descriptions
- Sample Report using Crystal Reports
- Outbound dialing using Symposium Agent
- Dial feature
- Active Server Page examples
- Introduction
- An Active Server Page sample (NNWEB.ASP)
- Sample source for switchboard.asp
- Sample source for flowers.asp
- sample source for pizza.asp
- sample source for unknown.asp
Symposium Agent 2.3
Table of contents
Symposium Agent 2.3
Table of contents
- publication history
- Table Of Contents
- Getting started
- About this guide
- Overview
- System components
- Technical support
- System configurations
- Introduction
- Coresident configuration
- Symposium Agent switch connectivity
- Understanding server performance
- Key performance factors
- Understanding client features
- Client software features
- user login
- license management
- graphical user interface
- CPU usage
- Load Testing and Data Collection
- Load Tests and Hardware/Software Configuration
- CPU Loading Measurement Data
- CPU Loading Model
- Summary
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