121CallPilot 150 Telephone Administration GuideChapter 12CallPilot configuration tipsThis chapter describes system configuration enhancements that maximize the efficiency ofCallPilot.Delayed answering by the Automated AttendantThe Automated Attendant can answer any call on specified Central Office (CO) telephone linesafter a specified number of rings. CallPilot answers incoming calls if the Installer programsCallPilot to be the prime telephone for one or more designated CO lines. The Delay Ring Transfer(DRT) feature transfers unanswered calls on these lines to the Automated Attendant after thespecified number of rings.Ringing lines and answer buttonsIf two or more telephones have a ringing line appearance of the same incoming telephone line, andone of these telephones is programmed with the Call Forward All Calls (CFAC) or Call ForwardNo Answer (CFNA) forwarded to CallPilot features, incoming calls on the incoming telephoneline are directed to the mailbox of the programmed telephone.For example, if a marketing receptionist’s telephone has a ringing line appearance of the marketingdirector’s telephone, and the receptionist’s telephone is call forwarded to CallPilot, incoming callstransfer to the receptionist’s mailbox. This is also true if the receptionist’s telephone is CFNA toCallPilot and the number of specified rings on the receptionist’s telephone is fewer than thespecified rings on the marketing director’s telephone.Ringing Answer buttonIf one or more telephones have a Ringing Answer Button for another telephone, and one of these isCFAC or CFNA to CallPilot, all incoming calls go to the mailbox of the call forwarded telephone.If two or more of these telephones are CFAC to CallPilot, all calls go to the mailbox of thetelephone that is connected to the lowest numbered station port on the system.Note: DRT applies only to incoming calls on the assigned line. It does not affectextension calls between telephones.Note: CFAC and CFNA do not affect calls on a telephone’s non-ringing lines. Forexample, if a receptionist’s telephone has a non-ringing appearance of anothertelephone’s CO line, and the receptionist’s telephone is CFAC or CFNA to CallPilot,incoming calls on this line are not affected.
