Nortel CallPilot 150 manuals
CallPilot 150
Table of contents
- N0008714
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Requirements for installing Desktop Messaging
- Software requirements
- Where to get help
- Configuring your system for Desktop Messaging
- Configuring IMAP/LDAP/SMTP servers for Desktop Messaging
- Configuring environments without a DNS
- Installing and configuring Desktop Messaging
- Uninstalling an earlier version of Desktop Messaging
- Installing Desktop Messaging
- Installing only the CallPilot Player
- Installing Desktop Messaging version 2.0 or 2.5
- Installing Desktop Messaging version 1.07
- After you install Desktop Messaging
- Configuring Outlook 2002
- Configuring Novell GroupWise
- Configuring Lotus Notes
- Configuring Internet Mail clients
- Configuring an LDAP directory service for Outlook Express or Outlook
- Configuring special settings for Outlook Express or Outlook in Internet Mail mode
- Configuring Netscape Messenger 4.x
- Configuring an LDAP directory service for Netscape Messenger
- Configuring Netscape Messenger 6.2
- Testing the Netscape Messenger IMAP account
- Configuring Eudora Pro
- Configuring an LDAP directory service for Eudora Pro
- Troubleshooting
- Microsoft Outlook default mail client
- Troubleshooting log on problems
- Troubleshooting Outlook 2002 problems
- Troubleshooting Lotus Notes log on problems
- No entries in CallPilot Personal Name and Address Book
- Troubleshooting after logging on
- Messages remain in the subscriber's Outbox
- Non-delivery notification
- Unknown" appears in the Sender field
- Messages no longer on server
- message cannot be delivered
- Accessing Desktop Messaging online Help
- Using Desktop Messaging Support Tools
- Using CPTrace
- CP Trace settings
- Index
CallPilot 150
Table of contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Getting started with CallPilot
- CallPilot options
- how to get help
- Using CallPilot
- Using the dialpad
- Symbols and conventions used in this guide
- CallPilot mailboxes
- General Delivery Mailbox
- Guest mailboxes
- Information mailboxes
- Mailbox Class of Service
- Class of Service values
- Mailbox properties
- Restricting outdialing
- Initializing a mailbox
- Working with mailboxes
- Adding a Guest mailbox
- Adding an Information mailbox
- Adding many mailboxes
- About mailbox passwords
- Changing a mailbox
- Deleting a mailbox
- About Group Lists
- Adding a Group List
- Changing a Group List
- Deleting a Group List
- Setting up the Automated Attendant
- Greeting Tables
- About Company Greetings
- Recording a Greeting
- Setting up a Greeting Table
- Configuring line answering
- Changing line configuration
- Assigning the number of rings before CallPilot answers
- Setting up Touchtone Gate
- About the CLID Routing Table
- Custom Call Routing
- Planning and designing a CCR Tree
- Information Messages
- Mailbox nodes
- An example of a CCR Tree
- P0919416
- Working with CCR Trees
- Creating a Home node
- Adding nodes to the Home node
- Adding a Menu node
- Adding an Information node
- Adding a Mailbox node
- Adding a Transfer node
- About transfers to external numbers
- Adding special characters to an external transfer number
- Assigning a CCR Tree to a Greeting Table
- Testing a CCR Tree
- Deleting a CCR Tree
- Changing a CCR Tree message
- Changing a Mailbox node
- Changing a destination type
- Changing a Transfer node
- Deleting a Path
- Broadcast and Information messages
- Information mailbox messages
- Recording an Information mailbox message
- CallPilot operations
- Initializing CallPilot
- Resetting the System Administrator password
- Operator settings
- Changing the Operator password
- Changing the Operator default extension
- Changing greetings or the Business Status from a remote telephone
- Setting the Automated Attendant status
- CallPilot default system options
- Group List leading digit
- Voicemail
- Company Directory
- Outdialing
- Enabling a software authorization code
- External Mailbox Initialization
- Dialing Translation
- Examples of Dialing Translation Tables
- Setting Dialing Translation properties
- Building a Dialing Translation Table
- Reviewing entries in the Dialing Translation Table
- Changing a Dialing Translation Table entry
- Deleting a Dialing Translation Table entry
- Troubleshooting CallPilot
- CallPilot error messages
- CallPilot configuration tips
- Using Call Forward All Calls (CFAC) and Call Forward No Answer (CFNA)
- How to set up CallPilot for different businesses
- CallPilot for a medium business
- Feature Compatibility
- Default configuration values
- Glossary
- Index
CallPilot 150
Table of contents
- N0025636
- Table Of Contents
- Table Of Contents
- Contents
- Table Of Contents
- Getting started with CallPilot
- CallPilot options
- how to get help
- Using CallPilot
- Using the dialpad
- Symbols and conventions used in this guide
- CallPilot mailboxes
- General Delivery Mailbox
- Guest mailboxes
- Information mailboxes
- Mailbox Class of Service
- Class of Service values
- Mailbox options
- call screening
- Restricting outdialing
- Initializing a mailbox
- Working with mailboxes
- Adding a Guest mailbox
- Adding an Information mailbox
- Adding many mailboxes
- About mailbox passwords
- Changing a mailbox
- Deleting a mailbox
- About Group Lists
- Adding a Group List
- Changing a Group List
- Deleting a Group List
- Setting up the Auto Attendant
- Greeting Tables
- About Company Greetings
- Recording a Greeting
- Setting up a Greeting Table
- Configuring line answering
- Changing line configuration
- Assigning the number of rings before CallPilot answers
- Setting up Touchtone Gate
- About the CLID Routing Table
- Custom Call Routing
- Planning and designing a CCR Tree
- Information Messages
- Mailbox nodes
- An example of a CCR Tree
- Working with CCR Trees
- Creating a Home node
- Adding nodes to the Home node
- Adding a Menu node
- Adding an Information node
- Adding a Mailbox node
- Adding a Transfer node
- About transfers to external numbers
- Adding special characters to an external transfer number
- Adding a Park and Page node
- Assigning a CCR Tree to a Greeting Table
- Testing a CCR Tree
- Deleting a CCR Tree
- Changing a CCR Tree message
- Changing a Mailbox node
- Changing a destination type
- Changing a Transfer node
- Changing a Park and Page node
- Deleting a Path
- Broadcast and Information messages
- Information mailbox messages
- Recording an Information mailbox message
- CallPilot operations
- Initializing CallPilot
- Resetting the System Administrator password
- Operator settings
- Changing the Operator password
- Changing the Operator default extension
- Changing greetings or the Business Status from a remote telephone
- Setting the Automated Attendant status
- CallPilot default system options
- Group List leading digit
- Voicemail
- Company Directory
- Outdialing
- Minimum Message Length
- Enabling a software authorization code
- External Mailbox Initialization
- Dialing Translation
- Examples of Dialing Translation Tables
- Setting Dialing Translation properties
- Building a Dialing Translation Table
- Reviewing entries in the Dialing Translation Table
- Changing a Dialing Translation Table entry
- Deleting a Dialing Translation Table entry
- Troubleshooting CallPilot
- CallPilot error messages
- CallPilot configuration tips
- Using Call Forward All Calls (CFAC) and Call Forward No Answer (CFNA)
- How to set up CallPilot for different businesses
- CallPilot for a medium business
- Feature Compatibility
- Default configuration values
- Glossary
- Index
CallPilot 150
Table of contents
CallPilot 150
Table of contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- About Basic Call Center for CallPilot 100/150
- What Basic Call Center includes
- how to get help
- About Call Center telephone administration
- Using the dialpad
- Symbols and conventions used in this guide
- Feature codes
- Programming a memory button with a Feature Code
- Feature Codes used by the Call Center Administrator
- Feature Codes used by Call Center agents and supervisors
- Call Center general properties
- Setting Call Center general properties
- Reserved channels
- Configuring lines
- Setting the Answer Lines status
- Resetting the Call Center Administrator password
- Call Center greetings
- Recording a Call Center greeting
- Setting up skillsets
- Skillset properties
- Setting up a skillset
- Enabling a skillset
- Disabling a skillset
- Changing skillset properties
- Unconfiguring a skillset
- Setting up skillset mailboxes
- Determining a skillset mailbox number
- Checking which telephone mailbox interface you use
- Initializing a skillset mailbox
- Opening a skillset mailbox
- Opening a skillset mailbox remotely
- Skillset mailbox password
- Resetting a skillset mailbox password
- Recording skillset mailbox greetings
- Choosing a Primary or Alternate skillset mailbox greeting
- Recording a Personalized skillset mailbox greeting
- Deleting a Personalized mailbox greeting
- Checking skillset mailboxes for messages
- Playing skillset mailbox messages
- Retrieving erased messages
- Replying to messages
- Using the Reply feature to reply to an external caller
- Off-premise Message Notification
- Assigning an outdial method to a skillset mailbox
- Off-premise Message Notification parameters
- About setting up Off-premise Message Notification to a pager number
- Changing Off-premise Message Notification
- Deleting a destination number
- Adding a destination number
- Turning Off-premise Message Notification on or off
- P0607190
- Setting up agents
- Adding an agent
- Changing an agent
- Assigning an agent to a skillset
- Assigning several agents to a skillset
- Removing agents from a skillset
- Viewing agents in a skillset
- Logging an agent off
- Deleting an agent
- Resetting an agent password
- Routing table administration
- Fax Detection
- About types of Routing Table steps
- Adding a Greeting step
- Adding a Distribute for step
- Adding a Goto step
- Adding a Transfer step
- Adding a Disconnect step
- Example of a Day Routing Table
- Example of a Night Routing Table
- Changing a routing table
- Modifying Routing Table steps
- Erasing a Routing Table
- Setting the Service Modes for skillsets
- Monitoring call activity
- Using Display Waiting Calls to monitor call activity
- Tips for operating Call Center
- Call Center general parameters
- How to calculate the longest time a caller can be on hold
- Tips to improve the efficiency of Call Center
- Troubleshooting Call Center
- Agent problems
- do not disturb
- Skillset problems
- Call Center Programming Record
- General Call Center parameters
- Call Center skillsets
- Call Center agents
- Skillset assignments
- Skillset mailboxes
- Routing Tables
- Line answering
- Glossary
- Index
CallPilot 150
Table of contents
- P0604218
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Preface
- About the buttons on your telephone
- USA and Canada
- Technical Support - CTAS
- How to use this guide
- How the instructions are presented
- System overview
- Compatibility
- PCMCIA slots
- Voice message storage
- Preparing to install the CallPilot 100/150
- Managing the CallPilot system
- Installing CallPilot 100/150
- Connecting the CallPilot 100/150
- Figure 3 CallPilot 100/150 connections
- CallPilot 100/150 LEDs
- Initializing the CallPilot 100/150
- Initializing CallPilot 100/150 using CallPilot Manager
- Connecting to the CallPilot 100/150
- Changing the IP address using an Ethernet crossover cable
- Running the Quick Install Wizard
- Initializing CallPilot 100/150 using a telephone
- Configuring the CallPilot 100/150 initial parameters
- Language Configuration Utility
- Password administration
- Resetting the operator password
- Resetting the Mailbox passwords
- Resetting the Call Center Administrator password
- Backing up and restoring CallPilot
- Restoring the CallPilot information
- Retrieving the CallPilot log files
- Upgrading CallPilot 100/150
- Upgrading the message storage
- Troubleshooting
- CallPilot 100/150 does not function at all
- The Power-on Diagnostics fail
- CallPilot 100/150 Feature Codes are inactive
- CallPilot 100/150 does not reboot following **STARTUP
- Time on the CallPilot 100/150 does not match the time on the telephone system
- Modem Access
- Creating a Dial-Up Networking connection
- Creating a Dial-Up Networking connection on Windows NT 4.0
- Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0
- Creating a Dial-Up Networking connection on Windows 2000 or Windows XP
- Installing the Nortel Networks Modem Configuration Utility
- Enabling the CallPilot modem
- Changing the modem access password using a telephone
- Connecting to the CallPilot system
- Configuring your modem for normal modem connections
- Norstar Directory Numbers
- Programming CallPilot 100/150 DNs to memory buttons
- Glossary
- Features of CallPilot
CallPilot 150
Table of contents
- message networking
- Table Of Contents
- Table Of Contents
- Contents
- About CallPilot Message Networking
- Digital and AMIS networking
- About AMIS
- Ways of sending network messages
- Assigning Message Networking to subscribers
- Setting up Digital Networking
- Configuring your system network properties
- Configuring Business Communications Manager to use IP addresses
- Configuring CallPilot 100/150 to use domain names or IP addresses
- Configuring DNS on CallPilot 100/150
- Creating and installing hosts files on CallPilot 100/150
- Changing your local CallPilot Host name or IP address
- Setting up AMIS
- About Call Blocking
- Setting up Call Blocking times
- About Dialing Translation
- Examples of Dialing Translation Tables
- Setting the Dialing Translation properties
- Building a Dialing Translation Table
- Reviewing entries in the Dialing Translation Table
- Changing an entry in the Dialing Translation Table
- Deleting a Dialing Translation Table entry
- Testing network message capability
- Loopback mailbox numbers
- Sending a test network message
- Creating network sites
- Creating a network site
- Changing the properties of a network site
- Recording a site name
- Deleting a site
- Disabling Network Messaging
- Enabling Broadcast and Group List Messages
- Network Delivery Mailboxes
- About creating Network Delivery Mailboxes
- Creating a Network Site mailbox
- Creating a Network AMIS mailbox
- Changing Network Delivery Mailbox parameters
- Deleting a Network Delivery Mailbox
- Chapter 6 Troubleshooting Non Delivery Notification messages
- Message Networking programming record
- Glossary
- Index
CallPilot 150
Table of contents
- Welcome to CallPilot Desktop Messaging
- Table Of Contents
- CallPilot Desktop Messaging for Microsoft Outlook
- Playing a message
- Recording a message
- Adding attachments
- Addressing a message
- Setting message options
- CallPilot Desktop Messaging for Lotus Notes
- Deleting a message
- CallPilot Desktop Messaging for Novell GroupWise
- CallPilot Desktop Messaging for Internet Mail applications
- Recording and sending a message
CallPilot 150
Table of contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Preface
- About the buttons on your telephone
- USA and Canada
- Technical Support - CTAS
- How to use this guide
- How the instructions are presented
- System overview
- Compatibility
- PCMCIA slots
- Voice message storage
- Preparing to install the CallPilot Mini/CallPilot 150
- Managing the CallPilot system
- Installing CallPilot Mini/CallPilot 150
- Connecting the CallPilot Mini/CallPilot 150
- Figure 3 CallPilot Mini/CallPilot 150 connections
- Figure 4 Connecting the EMC Kit to the CallPilot Mini cables
- CallPilot Mini/CallPilot 150 LEDs
- Initializing the CallPilot Mini/CallPilot 150
- Configuring the Meridian 1 PBX to work with CallPilot Mini
- Assigning ACD Agents
- Enabling the Call Forward on Busy message
- Initializing CallPilot Mini/CallPilot 150 using CallPilot Manager
- Connecting to the CallPilot Mini/CallPilot 150
- Changing the IP address using an Ethernet crossover cable
- Running the Quick Install Wizard
- callpilot mini/callpilot 150 installation and maintenance guide
- Initializing CallPilot 150 using a telephone
- Configuring the CallPilot 150 initial parameters
- Language Configuration Utility
- Password administration
- Resetting the password using CallPilot Manager
- Resetting the Mailbox passwords
- Resetting the Modem access password
- Backing up and restoring CallPilot
- Restoring the CallPilot information
- Retrieving the CallPilot log files
- Upgrading CallPilot Mini/CallPilot 150
- Upgrading the message storage
- Troubleshooting
- CallPilot Mini/CallPilot 150 does not function at all
- The Power-on Diagnostics fail
- CallPilot Mini
- CallPilot 150 does not reboot following **STARTUP
- Inactive feature
- LED 1 is blinking quickly
- Modem Access
- Creating a Dial-Up Networking connection
- Creating a Dial-Up Networking connection on Windows NT 4.0
- Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0
- Creating a Dial-Up Networking connection on Windows 2000
- Configuring the Dial-Up Networking TCP/IP parameters on Windows 2000
- Installing the Nortel Networks Modem Configuration Utility
- Enabling the modem on the CallPilot Mini/CallPilot 150
- Changing the modem access password using a telephone (CallPilot 150 only)
- Connecting to the CallPilot system
- Configuring your modem for normal modem connections
- Norstar Directory Numbers
- Programming CallPilot 150 DNs to memory buttons
- Glossary
- Index
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