Nortel CallPilot User Manual

Also see for CallPilot: User guide Supplementary guide Configuration manual User guide Reference guide

Contents

Nortel CallPilot User Manual Manual pdf 48 page image

48 Chapter 6 Monitoring multimedia hardwareChannel and Multimedia MonitorsThe Channel Monitor shows the status of call channels. The call channelsare the connections between the server and the switch that carry the callsignals to CallPilot.The Multimedia Monitor shows the status of multimedia channels. Themultimedia channels are the DSP ports that process the calls. They are thevoice, fax, and speech recognition channels.Disabling call channelsIf you must take the CallPilot system out of service to perform softwareor hardware maintenance, Nortel recommends that you disable all callchannels first. There are two ways to disable the call channels:• Courtesy stop the channels (preferred method).When you courtesy stop call channels, CallPilot waits until the channelsare no longer active before disabling them, instead of suddenlyterminating active calls.• Stop the channels.When you stop channels, you suddenly disable them and terminateall active calls.The Maintenance screenUse the Maintenance screen in CallPilot Manager to do the following:• Obtain general information about components.• View component states.• Start and stop components.• Run integrated diagnostic tests.• View the results of the last diagnostic test run against a component.What the Maintenance screen providesThe Maintenance screen identifies the server platform and switchconnectivity type. It also provides a navigation tree that, when expanded,lists the physical and logical hardware components down the left side of thescreen. To list the server hardware components, click the plus sign (+) atthe top of the tree. To list the subcomponents for each component, click theplus sign (+) beside the component.Note: The components that are listed on the Maintenance screen arebased on the CallPilot server type and the switch that is connected toCallPilot. The examples in this chapter are for illustration purposes andmay not appear exactly the same as your system.Nortel CallPilot1005r Server Maintenance and DiagnosticsNN44200-704 01.06 Standard5.0 19 July 2007Copyright © 2007, Nortel Networks.