Nortel M3905 Call Center Quick Reference Manual Manual pdf 2 page image
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Nortel M3905 Call Center Quick Reference Manual

Also see for M3905 Call Center: Quick reference card

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Contents
  1. Table Of Contents
  2. Table Of Contents
  3. Introduction to the M3905 Call Center telephone
  4. M3905 Call Center telephone keys
  5. Call Center Agent/Supervisor Features
  6. Login with Agent ID and Multiple Queue Assignment (MQA)
  7. Correct errors during the login procedure
  8. Default login
  9. Call Center Agent features
  10. Answer Call Center calls
  11. Call Forcing
  12. Use Not Ready
  13. Contact your supervisor
  14. Use Walkaway and Return from Walkaway
  15. Call Center Supervisor features
  16. Call Agent
  17. Observe Agent
  18. Night Service
  19. Viewing queue status
  20. The Meridian SL-100 Multistage Queue Status indicator
  21. Display Queue Threshold on Meridian SL-100
  22. Display agent status on the Meridian 1
  23. Display agent status on the Meridian SL-100
  24. Use the Predial feature
  25. Auto Dial
  26. Ring Again
  27. Use Speed Call
  28. Make a System Speed Call
  29. Answer a call
  30. Transfer a call
  31. Trace a Malicious call
  32. Forward calls
  33. Set up a Conference call
  34. options list
  35. Select a language
  36. Adjust Screen contrast
  37. Choose Ring type
  38. Use Live dial pad
  39. Enable Call timer
  40. Headset type selection
  41. Activate Headset port external alerter
  42. Directory display and navigation
  43. Directory password protection
  44. Call Log
  45. Access and use the Redial List
  46. Use the Personal Directory
  47. Add an incoming call
  48. Add an outgoing call
  49. Delete your Personal Directory
  50. Use the Personal Directory to make a call
  51. Search for an entry
  52. Copy a number from the Redial List
  53. Set-to-Set Messaging
  54. Corporate Directory
Nortel M3905 Call Center Quick Reference Manual Manual pdf 2 page image
38While you are away from your desk: Call Forward
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M3905 Call Center
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