66 MaintenanceIf the license application is successful, you must restart the gatewayas described in the following steps.If the license application is not successful, see "License filetroubleshooting" (page 66).7 Click the Gateways tab.8 On the Gateways page, click Restart.After the server restarts, Mobile Communication Client users canbegin to log on.—End—License file troubleshootingBefore you contact Nortel to report a licensing issue, perform the followingtroubleshooting measures:• Check the time, date, and time zone of the server.• Check the route to the license server (ping).• Verify DNS for the license server.• Check error diagnostics on Gateway Configuration page.• Restart the MCG 3100 Server.ATTENTIONAlways restart the MCG 3100 Server after you provide a valid license file orperform any changes to solve any licensing issue.Table 11 "Common Server License Status errors" (page 66) lists some ofthe most common license errors that can occur.Table 11Common Server License Status errorsServerLicense StatusIssue description ResolutionLicense file not found The license file is not uploaded. Upload a valid license file andrestart.License is invalid This error indicates that the licensefile is already activated on anotherserver.Upload a valid license file andrestart.Nortel Mobile Communication 3100 Series PortfolioNortel Mobile Communication Gateway 3100 — AdministrationNN42030-600 01.04 StandardRelease 2.0 14 November 2007Copyright © 2007, Nortel Networks.
