Nortel NN43119-100 User Manual
Also see for Softphone 2050: User guideInstallation and operationInstallation and operation guideFundamentalsFundamentals
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Contents
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Agent and Supervisor features32Agent and Supervisor featuresThis section describes login features common to the Call Center Agentand Supervisor.The IP Softphone 2050 supports six line (DN) and feature keys,accessible from the Call Control window.Figure 3: Line and feature keysUse these keys to access and manage Call Center Agent and Supervisorfeatures.Depending on your system configuration, choose from the followingmethods of logging in and out:• “Logging in without Agent ID” on page 33• “Logging in with Agent ID” on page 33• “Logging in using Agent ID and Multiple Queue Assignments” onpage 34• “Logging out an agent” on page 37WARNINGOnce logged on, you will be placed into the queue forincoming calls. If you are unavailable or away from yourphone, activate Make Set Busy or Not Ready to preventcallers from being directed to your phone. |
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