Supervisor features50Using Display QueueUse the Display Queue feature to view the status of all calls waiting in thequeue.To activate Display Queue, click Display Queue.Your queue status appears in the display area of the Call Control window.See Figure 5 below.Figure 5: Display QueueTo view the amount of call traffic in the ACD queue, observe the indicatorbeside the Display Queue key. Table 3 lists the four indicator states.Table 3: Display Queue indicatorsIndicator Queue Status MeaningOff Light You have few or no callswaiting.On Normal You have an acceptablenumber of calls waiting.Calls WaitingNumber ofactive positionsCalls time overflowedinto this queueLength of time firstcall has waited
