Supervisor features493. To terminate the observation, click Observe.Using Display Agent StatusUse the Display Agent feature to view a summary of current status for allagents that have an agent Position ID key assigned on the Supervisor’stelephone. See Figure 4 below.Click Display Agent. The summary information appears for 12 secondsor until you click another feature key.In the NotReady state, agent positions on either ACD or non-ACD callscount as busy. Your system administrator specifies whether calls areACD or non-ACD.Figure 4: Display Agent StatusPositions busy onACD callsPositions waitingfor ACD callsPositions busy onnon-ACD callsVacant agentpositions
