8 Norstar Voice Mail 4.1 Software UpgradeNorstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01Upgrade OverviewThe person performing the Software Upgrade is required to:• check the size of the hard disk drive• back up the Norstar Voice Mail programing and NAM capabilities file• install a new hard disk drive (if required)• complete the Upgrade Information Sheet• call the Norstar Key Code Access Line for your Norstar Voice Mail 4.1 SecurityKey Code• insert the Norstar Voice Mail 4.1 Security Key Code Installation diskette asdescribed in the instructions that follow• check the current Norstar Voice Mail software version• connect a CD-ROM drive to the NAM• insert and remove the CD-ROM disk and floppy diskette as described in theinstructions that follow• reboot the system when required• check the Norstar Voice Mail software version after the upgrade• test the Norstar Voice Mail system• reset and re-initialize the Norstar Voice Mail system, if required• update the Cintech Dial-by-Name (DBN), if requiredItems required for the upgradeCheck to ensure you have the following items that are not included with this guide:❐ Norstar Voice Mail 4.1 CD-ROM disk❐ Norstar Voice Mail 4.1 Upgrade Boot Diskette❐ Norstar Voice Mail 4.1 Security Key Code Installation diskette❐ the appropriate Norstar Installation Guide❐ CD-ROM Drive kit❐ new or reformatted diskettes❐ Dial-by-Name installation diskette (update if required)