Novell GROUPWISE 7 - TROUBLESHOOTING 1 Troubleshooting Manual

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Novell GROUPWISE 7 - TROUBLESHOOTING 1 Troubleshooting Manual Manual pdf 16 page image

16 GroupWise 7 Troubleshooting 1: Error MessagesAction: After exiting all the agents, unload the agent engine (gwenn5.nlm), thenperform the update. See “Updating Your GroupWise 6.x System to Version 7”in “Update” in the GroupWise 7 Installation Guide.Possible Cause: If this error occurs when starting the GroupWise client, the user might haveexceeded the limit of viewable 65,000 items per folder. Remember that Trashis considered a folder.Action: Delete items or move them to a different folder. Empty the Trash.Possible Cause: If this error occurs when manually addressing a message to multiple externalrecipients, the user might have typed one or more addresses incorrectly in sucha way that the client exceeded available memory trying to resolve theerroneous external addresses. For example, leaving out the at (@) sign cancause this problem.Action: Users should select recipients from the Address Book whenever possible. Ifusers must type external addresses, care should be used to type the addressescorrectly, especially in cases where the number of recipients is large.Possible Cause: If this error occurs in the GroupWise client in Remote mode, GroupWise mightnot be installed correctly on the remote computer.Action: Reinstall GroupWise on the remote computer. See the platform-specific setupinstructions for using Remote mode in “GroupWise Modes” in “Client” in theGroupWise 7 Administration Guide.Possible Cause: This error can occasionally be caused by damaged databases.Action: Check, and, if necessary, repair databases accessed by the user who isreceiving the error. See “Maintaining User/Resource and Message Databases”in “Databases” in the GroupWise 7 Administration Guide.2.2 82xx Errors “8200 File I/O error” on page 17 “8201 Access to file denied” on page 17 “8202 Cannot access required file” on page 19 “8203 Cannot copy file or directory” on page 19 “8204 Disk full” on page 20 “8205 End of file” on page 20 “8206 Cannot open file” on page 21 “8207 Cannot locate file” on page 21 “8208 Cannot modify file” on page 22 “8209 Path not found” on page 22 “820B Path too long” on page 24 “820E Cannot lock file” on page 24 “8210 Cannot create path” on page 25 “8211 Cannot rename file” on page 26 “8212 Password incorrect” on page 26