Novell GROUPWISE 7 - TROUBLESHOOTING 1 Troubleshooting Manual

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Novell GROUPWISE 7 - TROUBLESHOOTING 1 Troubleshooting Manual Manual pdf 71 page image

Cxxx Engine Error Codes 71Possible Cause: The guardian database (ngwguard.db) is damaged.Action: Stop the POA. Make backup copies of the ngwguard.db, ngwguard.rfl,and ngwguard.fbk files. Delete the ngwguard.db file, then create a new,empty file named ngwguard.db.Start the POA. The POA will recognize the invalid ngwguard.db file andrebuild it from the ngwguard.fbk file, merging in transactions from thengwguard.rfl file.See also “Information Stored in the Post Office” in “Post Office Agent” in theGroupWise 7 Administration Guide.Possible Cause: If this error occurs in the GroupWise client in Remote mode, there might be aproblem with the structure or content of the Remote mailbox.Action: Delete the rofdata directory on the remote computer, then request allinformation from the master mailbox again.Action: Reinstall GroupWise on the remote computer. See the platform-specific setupinstructions for using Remote mode in “Setting Up GroupWise Modes andAccounts” in “Client” in the GroupWise 7 Administration Guide.Possible Cause: If this error occurs in the GroupWise client in the Find Results dialog box, thePOA has not indexed the documents yet and might not be running.Action: Start the POA. Check its indexing cycle. See “Regulating Indexing” in“Optimizing the POA” in the GroupWise 7 Administration Guide.After the documents have been indexed, the user will be able to use the Findfeature in the GroupWise client to access them.6.6 C05x Errors “C050 Transaction aborted” on page 71 “C055 Unexpected error” on page 72 “C057 Database maintenance in progress; please exit” on page 72 “C059 Database file already exists” on page 72 “C05D Cannot open database file” on page 73 “C05E Unexpected error” on page 73C050 Transaction abortedSource: GroupWise engine; database services.Explanation: Attempted operation after critical error; transaction aborted.Possible Cause: If this error occurs during domain-related activities, such as adding users orsynchronizing domains, the domain database has been damaged.Action: Check and, if necessary, repair the domain database. See “Maintaining Domainand Post Office Databases” in “Databases” in the GroupWise 7 AdministrationGuide.