117411 TroubleshootingOverviewThis chapter describes procedures for troubleshooting problems you may encounter with a Océ print server,it is divided into the following sections:■ General problems■ Network print software installation problems■ Printing problems■ Protocol-specific troubleshootingGeneral problemsCD-ROM is inserted, but does not start automaticallyIf your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.In this case, execute setup.exe in the root directory of the CD-ROM.How to reset the Océ print server to factory defaultYou can reset the print server back to its default factory settings (resetting all information such as thepassword and IP address information). See Restoring the network settings to factory default on page 31.Network print software installation problemsThe Océ print server is not found during setup of the network print software installation orfrom the printer driver of the Océ machine in Windows®.The Océ print server is not found using the Simple Network Configuration capabilities of MacOS® X.Make sure you have completed the IP address setting of the Océ print server according to Chapter 2 orChapter 3 of this User’s Guide before installing the network print software or printer driver. Check thefollowing:1 Make sure that the machine is powered on, is on-line and ready to print.
