Oce im2330 Network Administration Manual

Also see for im2330: Programming Date & Time Quick start guide User guide Operator's manual Specifications

Contents

Oce im2330 Network Administration Manual Manual pdf 52 page image

2 Troubleshooting50 Troubleshooting OverviewCannot Ping the DeviceProblem DescriptionIf this equipment does not respond when you ping it, there is a problem either with the networkconfiguration or with device operation.The following checklist helps you identify the source of the error and directs you where you canfind more information about resolving it. If the problem persists after you have followed all of thesteps, contact your authorized dealer for further assistance.No Check... Yes No For Instruction, Go To...1 Confirm that the TCP/IPprotocol suite is installed onthe client computer.Next StepØ ÖThe networking section of youroperating system documentation.2 Look at the NIC configura-tion page and confirm theTCP/IP settings are correct.Is the IP Address enteredand valid? Are the Gatewayand Subnet settings cor-rect?Next StepØ ÖEnter the correct TCP/IP settings.3 Reboot this equipment.Check the NIC Configura-tion page that prints out. Arethe TCP/IP settings correct?Next StepØ ÖThe settings are not binding, con-tact your service representative.4 Try to ping this equipmentagain. Did this equipmentrespond to the ping?End Next StepØ5 Can you ping this equip-ment from any other com-puter within the samenetwork? If not, this equip-ment might have an IPAddress that is out of rangeor invalid.Next StepØ ÖContact your local network spe-cialist for a valid IP address forthis equipment.6 Can you ping to anothercomputer within the samenetwork?Next StepØ ÖCheck the computer’s protocolsettings to make sure the gate-way and subnet settings are cor-rect.7 If you have customized thedevice name, you cancheck if the NIC is func-tional by restoring thedefault settings. When thisequipment automaticallyreboots and a NIC Configu-ration page prints, does thedevice name include theNIC’s Unit Serial Number?Next StepØ ÖThe NIC is faulty or improperlyinstalled. Contact your servicerepresentative.