Oce im2330 Network Administration Manual

Also see for im2330: Programming Date & Time Quick start guide User guide Operator's manual Specifications

Contents

Oce im2330 Network Administration Manual Manual pdf 55 page image

Troubleshooting Hardware Errors 53Troubleshooting Hardware ErrorsThe topics in this chapter cover errors or faults that affect normal copier or controller operation.This includes, but is not limited to, the following conditions:y Faulty or improperly installed system board, cables, and connectors.y Faulty or malfunctioning copier components, such as standard or optional finishing units, theAuto Duplexer Unit (ADU), or the Large Capacity Feeder (LCF).y Corrupt or outdated system software or copier firmware.Resolving copier operation problems falls outside the scope of this guide, but this chapter willassist you in interpreting error messages and then identifying the source of a problem. If youdetermine that the problem is related to copier operation, refer to the Operator’s Manual forBasic Function.This chapter also covers how to use the administration utility, Printer Utility, to diagnose andresolve hardware-related errors. For more information about resolving error messages dis-played on the Touch Panel Display, refer to the Operator’s Manual for Basic Function or theTouch Panel Display online Help.Common ErrorsStartup Page Does Not PrintProblem DescriptionIf a startup page does not print when you power on this equipment, even though the print startuppage is enabled, there is a hardware error. Contact your authorized dealer for further assis-tance.Print Jobs Not OutputProblem DescriptionMost often, this problem is the result of a software error, such as incorrectly set driver property.However, if you cannot output print jobs from any computer, the cause is probably a hardwareerror.Refer to the Printing Guide for more information on resolving output errors caused by incorrectsoftware settings.The following checklist will help you identify the source of the error and direct you to informationresolving the issue. If the problem persists after you have followed all of the steps, contact yourauthorized dealer for further assistance.No Check... Yes No For Instruction, Go To...1 Is printing prohibited from allconnected client comput-ers?Next StepØ ÖRefer to the following section totroubleshoot the condition.P.44 “Troubleshooting Over-view”