Oce im2330 Network Administration Manual

Also see for im2330: Programming Date & Time Quick start guide User guide Operator's manual Specifications

Contents

Oce im2330 Network Administration Manual Manual pdf 62 page image

2 Troubleshooting60 Troubleshooting Network ErrorsTroubleshooting Network ErrorsIf you cannot print to this equipment from a network-connected computer, and you have ruledout both faulty and malfunctioning hardware and incorrectly installed or configured software asthe cause, the problem is most likely to be network related.This chapter describes the most common network configuration problems and provides steps toresolving them. If the problem persists after you have followed all of the steps, contact Océ’sauthorized dealer for further assistance.Cannot See This EquipmentProblem DescriptionAfter configuring this equipment, you cannot see it on the network. This could be the result ofconfiguration conflicts within this equipment, but is more likely to be caused by network configu-ration errors.The following checklist helps you identify the source of the error and directs you where you canfind more information about resolving it. If the problem persists after you have followed all of thesteps, contact Océ’s authorized dealer for further assistance.No Check... Yes No For Instruction, Go To...1 Did a startup page print out?If not, wait until the commu-nication comes online.Examine the protocol set-tings that print out on thestartup page. Are they cor-rect?Next StepØ ÖSetup the proper protocols.2 Print out a configurationpage. Make sure there arenot any discrepancies orinconsistencies between thecurrent network settingsand your network environ-ment. Change the networksettings, if necessary. Usethe Find Computer utilityfrom your Windows com-puter to locate this equip-ment by its device name.Can you find this equip-ment?Next StepØ ÖSetup the proper protocol ifrequired.Once you find this equipment,configure the port that it ismapped correctly to the device.3 Can you locate other com-puters that are in the samenetwork as this equipment?Next StepØ ÖCheck the network settings on theclient computer to make sure theyare compatible with the networksettings on this equipment.4 Check link LED activity onthe hub and/or NIC of thisequipment and the clientmachine. Do the hardwarecomponents appear to befunctioning properly?Next StepØ ÖContact your Océ service repre-sentative.