10 Troubleshooting384 When Printing cannot be PerformedWhen Printing cannot be PerformedThis problem can arise as the result of a hardware malfunction, a network communication orconfiguration problem. Before troubleshooting the client error, ask your administrator to trouble-shoot the hardware or network errors. Those troubleshooting are described in the NetworkAdministration Guide.The following checklist helps you identify the source of the error and directs to you where youcan find more information about resolving it.Client Error for Windows PlatformClient Error for Macintosh PlatformPrint Job Status MessagesThe status and result of the print jobs is indicated as following in the Print Job page in the JobStatus tab and Print Log page in the Logs tab.No Check... Yes No For Instruction, GoTo...1 Have you ever printed success-fully from this client workstation?Next StepØ Ö P.386 “Driver Mapped toWrong Port”2 Do you set up the printer driverother than a SMB connection?Next StepØ Ö P.387 “Cannot Print aJob Using SMB”3 Open Document Monitor andnote the taskbar connection iconand status bar message. Is thisequipment responding?Next StepØ ÖP.389 “The Device is NotResponding”4 Try resubmitting the job. Doesthe printer status read “Docu-ment has printed successfully”?End ÖP.390 “Cannot InterpretDocument Monitor Mes-sages/Warning/Errors”No Check... Yes No For Instruction, GoTo...1 Is this equipment you createdselected in the Chooser? End Ö P.178 “Installing thePrinter on Mac OS 8.6/9.x”Error Code Cause Corrective Action402FPM size error 1200 dpi print jobs cannot be printed withoutthe optional expansion memory. Send a printjob with a 600 dpi setting.4031 HDD full error Delete unnecessary private print jobs andinvalid department print jobs.A221 Job canceled (Job was canceled.)A222Power failure Check if the power cable is connected properlyand it is inserted securely. Check if the powervoltage is unstable.
