|User’s Guide: English 5Troubleshooting ....................................................... 80General Information ............................................................. 80Internet Support ................................................................. 80List of Problems ....................................................................81Problem 1:My word processor files do not print the way I have themenu and front panel set. ............................................... 82Problem 2:Nothing happens when I turn on the printer. .................. 83Problem 3:The printer does not print when the computersends data. ...................................................................... 83Problem 4:I'm getting strange symbols, incorrect fonts, etc., when Itry to print a document. ..................................................83Problem 5:Ink smears on the paper when I print on narrow forms. ..84Problem 6:I've installed a new ribbon and the printing is smeared andstreaked. ..........................................................................84Problem 7:The ALARM light is flashing. ........................................ 84Problem 8:The ALARM light is on and the Character Pitch 10 lightis flashing. ...................................................................... 84Problem 9:The ALARM light is on and the Character Pitch 15 lightis flashing. ...................................................................... 85Problem 10:The printer needs paper, but the ALARM light is not onand I cannot load the paper. ...........................................85Problem 11:The Print Quality and Character Pitch keys on the frontpanel don't work. ............................................................85Problem 12:Continuous-form paper sticks to the paper separator. .... 85Specifications ............................................................ 86Service and Support ................................................ 91General Information .............................................................91Documentation ..................................................................... 92Purchase Location ................................................................ 92Internet Support ....................................................................93www.okidata.com ............................................................93my.okidata.com ............................................................... 93Telephone Support ............................................................... 94Service Centers ..................................................................... 95Service and Support: United States and Canada ..................96Service and Support: Latin America ....................................97