|User’s Guide: English 85Problem 9:The ALARM light is on and the Character Pitch 15 lightis flashing.Solution:This indicates a paper jam. Press the SEL key and correct thepaper jam situation. Refer to “Maintenance, Paper Jams.”Problem 10:The printer needs paper, but the ALARM light is not onand I cannot load the paper.Solution:Press and release the SEL key.Then, press and hold the SHIFT key and press the RESET(CHARACTER PITCH) key.The printer is reset.Problem 11:The Print Quality and Character Pitch keys on the frontpanel don't work.Solution:The Operator Panel Function in the printer menu can be usedto disable these buttons (Limited Function). If the printer ispart of a customized system or if it is used by a number ofpeople, the system manager may have used this option tomake sure the printer is always set properly.Check with your system manager before changing any menusettings.Refer to “Using Your Printer, Menu Mode.”Problem 12:Continuous-form paper sticks to the paper separator.Solution:In cold dry weather, static charges can build up and make thepaper cling to the paper separator. Try moving the paperguides together so that the paper rests on the guides ratherthan on the separator.
