- 113 -6. Troubleshooting• Check the following explanations, smartphone app and "FAQ" in the web site.• If you cannot solve a problem with the following solutions, contact your dealer.Problems on the MachineSymptom Cause Solution ReferenceNothing is displayed on thedisplay screen after turningthe machine on.The power cord isunplugged.Turn the machine off, andthen plug in the power cordfirmly.-The power is out. Check whether the poweris supplied to the outlet.-The machine does notoperate.The power cord is not firmlyplugged in.Plug in the power cordfirmly.-The machine is turned off. Turn the machine on. Turning On the PowerThe auto-power off functionturns off the power.Turn the machine on, ordisable the auto-power offfunction.Automatically Turningthe Machine Off (AutoPower Off)The printer froze. Press and hold the powerswitch of the printer forover 5 seconds to forcestop the printer.-The power switch LEDlamp quickly flashes atapproximately 0.3-secondintervals.A malfunction may occur inthe machine.Unplug the power cordimmediately, and thencontact your dealer.-The output tray and frontcover cannot be closed.The belt unit and imagedrums are not properlyinstalled.Remove the four imagedrums and reinstall the beltunit. If the blue locks on theboth sides of the belt unitare not locked, the outputtray and front cover cannotbe closed.Replacing the BeltUnitThe machine does not startprinting.An error is displayed. Check the error code, andthen follow the on-screeninstructions.Error MessagesA LAN cable or USB cableis unplugged.Plug in a LAN cable or USBcable firmly. Connecting to aComputerThere may be a problemwith a LAN cable or USBcable.Use another LAN cable orUSB cable.-A LAN cable or USB cabledoes not meet thestandard.• Use a USB cablecompatible with thisprinter.• Use an Ethernet10BASE-T/ 100BASE-TXcable.-There may be a problemwith the print function.Press the scroll button ,select [Print Information] >[Configuration], and printout the configuration list tocheck the printingperformance.Test Printing from thePrinterA communication protocolis disabled.Press the scroll buttonseveral times, select[Admin Setup] > [NetworkSetup], and then enablethe communicationprotocol that you are using.-A printer driver is notselected.Set the printer driver of themachine as the defaultprinter.-The output port of theprinter driver is incorrect.Specify the output port forconnecting a LAN cable orUSB cable.-Nothing is displayed on thedisplay screen.The machine is in Sleepmode.Check the «POWERSAVE» button flashes, andthen start the machine bypressing the «POWERSAVE» button.Energy SavingFunctionPrint data is not sent. A LAN cable or USB cableis damaged.Connect a new cable. -The time-out period set onthe computer has elapsed.Set a longer time-outperiod.-Symptom Cause Solution Reference
