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- 35 -When some other message appearsTroubleshooting12 IndexMaintenancez When some other message appearsOther messages and error codes, cause of errors and their resolutions, and status of the lamp are described below.Besides, when "Please see HELP for details" is shown in the message, pressing the [HELP] button in theoperation panel will show the solution procedure, and you can easily solve the problem according to theguidance. For details, refer to “Operating the Help screen”(P.13).Memoz Meanings of the symbols used in the error messages are as follows.– [COLOR]/[MENUCOLOR]: Either of Only Yellow, Only Magenta, Only Cyan, Only Black, White*, and Clear* will be displayed.*: White and Clear will appear only for C941/ES9541dn.– [TRAY]; Tray 1, Tray 2 to Tray 5 (Displayed when the option of additional tray units is mounted.), either of the MP trays willbe displayed.– [COVER]: Either front cover, Tray 1 side cover to Tray 5 side cover (Tray 2 side cover to Tray 5 side cover will be displayedwhen the option of additional tray units is mounted.), or output unit cover will be displayed.– [CODE]: Detailed information of the error will be displayed.Index Message displayed on theliquid crystal panelErrorcodelampCauses andTroubleshootingReferencepagesNumber [ERRCODE]: ErrorPower Off/OnIf the same error appears, thencontact the customer servicecenter.- Blinking A fatal error has occurred.If the error is not resolved byrestarting the printer, contact yourdesignated help desk.-Japanese"a" column[COLOR] ImageDrum Not InstalledPlease see HELP for details694069416942694369446945Blinking The image drum shown in themessage has not been installed.Press the [HELP] button, andsolve according to the guidanceshown on the Help screen.-Image Drum Sensor ErrorPlease check [COLOR] imagedrum and resetPlease see HELP for details540054015402540354045405Blinking Sensor error has occurred in theimage drum shown.Sensor may be unclean or stopperis installed.Press the [HELP] button, andsolve according to the guidanceshown on the Help screen.-Excessive paper has accumulatedon the stackerRemove PaperPlease see HELP for details[STACKER]: Either Face Up Stacker orFace Down Stacker will be displayed.480484Blinking The paper stacker is full.Remove Paper from stacker.-The print data size is too large tostore it into printer memoryTo turn off the display, press OKPlease see HELP for details420 Blinking Cannot print. Printing data hasexceeded the memory capacity ofthe printer.In the Quality of printer driver,select [Fine/Detail] or [Normal],and print once again.Press the [OK] button for deletingthe display of the liquid crystalpanel.[Advanced] >[Print withbest quality]Japanese"k" columnWe cannot delete the data due toa custom media print errorVerify the custom media settingsand print again. To turn off thedisplay, press OKPlease see HELP for details459 Blinking Printing is stopped because ofprint request from an incompatiblecustom media, and data is deleted.Print once again.Press the [OK] button for deleting thedisplay of the liquid crystal panel.-
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