Oki C911dn Troubleshooting Manual

Also see for C911dn: User manual User manual User manual Setup guide Material safety data sheet

Contents

Oki C911dn Troubleshooting Manual Manual pdf 44 page image

- 44 -Printing TroublesTroubleshooting12 IndexMaintenancePrinter driver malfunctionsMemoz If the problem is not solved using the following explanation, contact your designated customer service centre.z For problems arising from the applications, contact the application development company.USB Connection Problems For WindowsCause Solution procedure ReferencepagesIcon of the printer is not created in the [Devicesand Printers] folder.Printer driver is not installed correctly. BasicEven when installation of multiple printer driversis selected, only the initial printer driver isinstalled.Install the second and subsequent printerdrivers according to the following procedure.1. Insert the "Software DVD-ROM" in thecomputer.2. Click [Run Setup.exe], and follow theinstructions provided on the screen.3. Select [Custom Install], select the printerdrivers you want to install on the [InstallSoftware] screen, and then click the [Install]button.4. When the [Installing] screen appears, click[Install on other ports].5. Select [FILE] on the [Select Port] screen, andthen click [Next].6. Follow the instructions displayed on thescreen to finish the installation.7. In [Devices and Printers], right click on theicon of driver you installed, and select [Printerproperties] (or [OKI C9xx (*)] if installingmultiple printer drivers).8. From the list of the [Port] tab, select[USBxxx].9. Click the [OK] button.*: Select the type of driver you would like to set.-Error message such as "Printer driver installationfailed" appears.Use plug and play. Follow the procedure givenbelow.1. Check that power supply of the printer andcomputer is turned off.2. Connect the USB cable.3. Turn on the power supply of the printer.4. Turn on the power supply of the computer.5. When the "Search new software" wizardappears, set up according to the instructionsdisplayed on the screen.-