Oki C911dn Troubleshooting Manual

Also see for C911dn: User manual User manual User manual Setup guide Material safety data sheet

Contents

Oki C911dn Troubleshooting Manual Manual pdf 50 page image

- 50 -Printing TroublesTroubleshooting12 IndexMaintenancePaper feed is poorMemoz If the problem is not solved using the following methods, Contact your designated customer service centre.Symptom Cause Troubleshooting ReferencepagesPaper jam occurs frequently. Device is tilted. Install on a stable and a flat surface. -Feed paper roller is dirty Clean the feed paper roller. -Position of the paper guide isnot aligned.Align the paper guide to theposition of the paper size set.-Papers are not set correctly. Remove papers from the tray,and set them in tray after flippingthrough.-Multiple papers are pulled insimultaneously.Papers are either too thin ortoo thick.Use the papers compatible withthe device.-Papers are pulled in inclineddirection.Paper contains moisture orstatic electricity.Use the papers stored atappropriate temperature andhumidity.-Paper has creases, folds, orcurls.Use the papers compatible with thedevice. Correct if there are curls.-Paper with the printed back isused.Already printed paper cannot beprinted again from the tray. Printfrom the MP tray.-Papers are not aligned properly. Flip through the papers, and setafter aligning them in all directions.-Only one paper is set. Set multiple papers. -Papers are added to the traywhile keeping the existingpapers as it is.Remove the papers that are alreadythere in the tray, and set afteraligning them in all directions withthe papers to be added.-Papers are not set straight. Align the paper guide and paperstopper of the tray with the paper.Or, align the manual feed guide ofthe MP tray with the paper.-In the case of envelopes, thereare curls or bulge.Use the envelopes compatible withthe device. Use the envelopesafter correcting curls or bulge.-Paper is not fed. Selection of [Paper Source] ofthe printer driver is incorrect.Check the paper tray, and selectthe correct tray in [Paper Source]of the printer driver.AdvancedManual feeding is specified inthe printer driver.Disable the Multipurpose tray ishandled as manual feed setting.AdvancedDevice is not restored even afterremoving the jammed paper.- Open the toner replacement coverat once, and the close it again.-Paper gets curled. Creasesappear on the paper.Paper contains moisture orstatic electricity.Use the papers stored atappropriate temperature andhumidity.-Thin paper is used. Correct [Media Weight] in theoperation panel to the appropriatevalue. Or, change [Media Weight]to a thicker value than the presentvalue.AdvancedPaper winds around the rollerof the fuser unit.Type and thickness setting ofpaper is inappropriate.Correct [Media Weight] in theoperation panel to the appropriatevalue. Or, change [Media Weight]to a thicker value than the presentvalue.AdvancedThin paper is used. Please use thicker paper. -