Oki C911dn Troubleshooting Manual

Also see for C911dn: User manual User manual User manual Setup guide Material safety data sheet

Contents

Oki C911dn Troubleshooting Manual Manual pdf 40 page image

- 40 -Printing TroublesTroubleshooting12 IndexMaintenancez Printing TroublesThis section describes the possible troubles that may occur while operating the printer, and theirsolution procedure.Memoz If the problem is not solved using the following methods, contact your designated customer service centre.z For problems arising from the applications, contact the application development company.Unable to printBasic reasons Common for Windows/Mac OS XCause Solution procedure ReferencepagesPower supply of the printer is switched off. Switch on the power supply. BasicPower supply was switched off due to the autopower off function.Switch on the power supply.When you do not want to use the auto power offfunction, disable it with [Admin Setup]>[PowerSetup]>[Auto Power Off] in the operation panel.AdvancedPrinter is in sleep mode. Touch the [POWER SAVE] button on the operationpanel, and change the status to the standby mode.When you do not want to use the sleep mode,disable the sleep mode from [Admin Setup]>[PowerSetup]>[Sleep] in the operation panel.BasicLAN Cable/USB Cable is disconnected. Check that labels are correctly connected to theprinter and the computer.-Cables are defective. Replace with new cables. -Printer is offline. Press the [ON LINE] button on the operation panel. -Error message has appeared on the liquidcrystal panel of the operation panel.Press “When a message related to paperappears”(P.31),”When a message relatedto replacement of consumable suppliesappears”(P.33),”When some other messageappears”(P.35), or the [HELP] button on theoperation panel.page 31page 33page 35NBT, EtherTalk, and WSP Print protocols areused.When the sleep mode is enabled, disable it from[Admin Setup]>[Power Setup]>[Sleep] in theoperation panel.-Interface settings are disabled. From [Admin Setup]>[Network Setup] on theoperation panel, enable the interface you areusing.AdvancedThere is a problem with the print function. Check whether you can print the printerinformation or not.BasicPrint will be automatically canceled. Print is not allowed when print job accountingclient is used. Or, job accounting log buffer maybe full.Advanced For WindowsCause Solution procedure Reference pagesThis printer is not set as default printer. Set it to default printer. -Output port of printer driver is incorrect. Select the output port where LAN cable/USBcable is connected.-Printing from other interface is in progress. Wait until the printing is complete. -