TWAIN and File Downloader Errors 223TWAIN and File Downloader ErrorsThis chapter describes the most common TWAIN and File Downloader errors and providessteps to resolve the conditions. If the problem persists after you have followed all of the steps,make sure to note the name of the application you were using, what you were trying to do, andany error messages — and then contact a authorized dealer for further assistance.Please refer to the README file for TWAIN driver and File Downloader about the problems thatare not described here.TWAIN Driver and File Downloader Error ConditionsRefer to the corrective action for the following error conditions.P.223 “Cannot Find the Device”P.224 “Cannot Connect to the Device Found by Discovery”P.224 “Cannot Acquire Document”P.224 “Image Corrupt When Acquiring Color Mixed Document”P.225 “Saved as Single Page TIFF Files Even Though You Select Multi Page TIFF Format”P.225 “Cannot Open TIFF File Saved Using File Downloader”P.225 “Cannot Change Resolution by Shrink To Half”P.225 “Cannot Acquire Multi page Document”Cannot Find the DeviceProblem Description:Cannot find this equipment using the Local Discovery or Network Discovery feature.Corrective Action:Confirm the following statements:y The equipment and your computer is correctly connected to the TCP/IP network.y The default gateway setting is correctly set up if the equipment is connected to a differentsubnet.
