TWAIN and File Downloader Errors 225Saved as Single Page TIFF Files Even Though You SelectMulti Page TIFF FormatProblem Description:Even thought you select to save the document as multi page TIFF format, the document wassaved as single page TIFF files.Corrective Action:The File Downloader cannot save the color and black/white mixed document as a multi pageTIFF file. In that case, the File Downloader saves the black and white document as single pageTIFF files, and color document as JPEG files. If you want to save the document as one file,save it as a PDF file.Cannot Open TIFF File Saved Using File DownloaderProblem Description:Cannot open the TIFF file that has been saved using the File Downloader.Corrective Action:When you select TIFF format to save the color/grayscale document using the File Downloader,the document will be saved as TIFF file with JPEG compression. If you open the file using anapplication that does not support the TIFF file with JPEG compression, it cannot be opened. Inthat case, save the document as a JPEG file or PDF file.Cannot Change Resolution by Shrink To HalfProblem Description:Even though you enable the Shrink to Half function, the resolution of an image that was acquiredis not changed.Corrective Action:The Shrink to Half function is available only for 600x600dpi documents that are stored in e-Filingby copy and print operations. This function cannot reduce the resolution of an image that isstored by scan and fax operation. If you want to change the resolution of the image, change theresolution after opening the file using an application.Cannot Acquire Multi page DocumentProblem Description:Cannot acquire a multi page document from an application.Corrective Action:Some applications do not support multi page scan from TWAIN I/F, or need to be configured toacquire multi page documents. See the user documentation of an application that you use.