Omnia Stereo Audio Processor Installation And Operation Manual
Also see for ONE: Installation and operation manualInstallation and operation manual
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Contents
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96Obtaining Service• Before contacting Omnia Customer Support, please have the serial number of the unit (located on a barcodesticker on the rear panel in this format: 0220WXXXX) and a description of the symptoms/problems readyfor the technician.• All units being returned to for service MUST have a Return Authorization (RA) number assigned to themfirst. Units that are returned without a RA number will experience delays in service.• Return the Omnia in its original shipping carton if possible. For best treatment, shipping the Omnia in itsoriginal factory box protects it as well as possible. Damage caused by improper packaging is not coveredunder your warranty!Note: To ensure prompt service, the Return Authorization (RA) number must bewritten prominently on or near the shipping label on the box!Via the World Wide WebThe Omnia Web site has a wide variety of information that may be useful for product support, applicationsinformation, software updates, etc. The URL is: http://www.omniaaudio.com/Via E-MailThe customer service e-mail address for Omnia is: support@omniaaudio.com.Via PhoneCustomer Support personnel are available in the Cleveland, Ohio, USA office Monday through Friday by phone at+1.216.241.7225 or via email between 9:00 A.M. and 5:00 P.M., Eastern Time.After hours support is available 24/7 by phone at +1.216.622.0247 or via email.If you are outside the U.S.A. and non-English speaking, please contact the dealer you purchased your Omnia fromfirst.Shipping Information: * Telos / Omnia1241 Superior Avenue EastCleveland, Ohio 44114 USAATTN: To the RA number obtained from Omnia Customer ServiceNote: To ensure prompt service, the Return Authorization number must be writtenprominently on or near the shipping label on the box. |
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