Technical support263Technical supportIf, after reviewing the sources listed at the beginning of this appendix, you cannotsolve your problem, go to www.palm.com/support or send an e-mail to yourregional technical support office.Before requesting support, please experiment a bit to reproduce and isolate theproblem. When you do contact support, please provide the following information:n The name and version of the operating system you are usingn The actual error message or state you are experiencingn The steps you take to reproduce the problemn The version of handheld software you are using and available memoryTo find version and memory information:1. Tap the Home icon .2. Tap the Menu icon .3. Select Info from the App menu.NOTE Palm works with developers of third-party add-on applications toensure the compatibility of these applications with your new Palm™ handheld.Some third-party applications, however, may not have been upgraded to becompatible with your new Palm handheld.If you suspect that a third-party application is adversely affecting the operationof your handheld, contact the developer of the application. In addition, Palm,Inc. has information about some applications' compatibility with yourhandheld. To find this information, do one of the following:– Go to www.palm.com/support. Click the link for information about yourhandheld, and then find the information on compatibility of third-partyapplications.– Read the readme file for your handheld. After you install Palm Desktopsoftware on your computer, open the Palm folder. The readme file is locatedin the Helpnote folder.4. Tap Version to see version numbers, and tap Size to see the amount of freememory in kilobytes.
