Panasonic AK-UCU600P Operating Instructions Manual

Contents

Panasonic AK-UCU600P Operating Instructions Manual Manual pdf 120 page image

IP ImagesSymptom Cause and MeasureImages are not displayed ● Is the plug-in viewer software installed? (Windows)• Install the plug-in viewer software.● If [Check for newer versions of stored pages] is not set to [Every time I visit thewebpage] in the temporary Internet file settings, IP images may not appear in the[Live] screen.● Perform the procedure below.1. Select [Tools] - [Internet Options] in Internet Explorer.2. Click the [General] tab, and click the [Settings] button under [Browsing history].3. In the [Temporary Internet Files and History Settings] dialog box, select the [Every timeI visit the webpage] option under [Check for newer versions of stored pages].4. Click the [OK] button.● IP video cannot be transmitted when [CCU MODE] is set to [2160/23.98p], [2160/23.98psf],[1080/23.98p], or [1080/23.98psF].The images are blurry ● Is the focus properly adjusted?• Check the focus adjustment.Images are not updated ● The images may not be updated and other problems may occur depending on yourweb browser and its version.● The images may stop depending on the network congestion, the level of access tothe unit, etc.● If the IP video settings of the unit were changed, the image display may stoptemporarily.• Check the state of access to the unit and stop unnecessary access. Afterward, pressthe [F5] key on the personal computer's keyboard to request the settings to be acquired.(Windows)• Check the state of access to the unit and stop unnecessary access. Afterward, pressthe [Command] + [R] keys on the personal computer's keyboard to request the settingsto be acquired. (Mac)The images do not update or displayproperly● Perform the following to delete the temporary Internet files (cache). (Windows)1. Select [Tools] - [Internet Options] in Internet Explorer.2. Click the [General] tab, and click the [Delete] button under [Browsing history].3. In the [Delete Browsing History] screen, select the [Temporary Internet Files]checkbox, and then click [Delete].4. Click the [OK] button.● Perform the following to delete the temporary Internet files (cache). (Mac)1. Select [Safari] - [Empty Cache] in Safari.2. Click [Empty] in the [Are you sure you want to empty the cache?] pop-up screen.● A port of the unit may be being filtered by, for example, the firewall function of theantivirus software.• Change the HTTP port number of the unit to a port number that is not filtered.H.264 images are not displayed ● If the “Network Camera View 4S” plug-in viewer software is deleted in anenvironment where the “Network Camera View 3” plug-in viewer software isinstalled, display of H.264 images will become impossible. In such cases, delete“Network Camera View 3” before installing “Network Camera View 4S”.● Is the camera connected to the personal computer via the Internet?• Set [Internet Mode(over HTTP)] to [On].The images are distorted ● The images may be distorted if the transmission path is congested and propertransmission is not possible.• Consult your network administrator.● The images may be distorted if video packet shuffling occurs on the transmissionpath.• Switching to an identical Internet service provider for both the camera and the personalcomputer may prevent this problem. Consult your network administrator.Troubleshooting- 120 -