16 Troubleshooting the BL-WV10A15616.10 Camera Images, Screen DisplayIssue Causes and SolutionsThe image is unfocused. The lens is dirty.• Clean the lens using a cotton swab.The subject is too close.• The camera cannot properly focus onsubjects less than 0.5 m (20 in.) away. Movethe subject further away (at least 0.5 m or 20in. from the camera).Images colors are wrong. The white balance is set incorrectly.• Set the white balance in the camera’s Setupscreen (see page 109).I cannot turn Color NightView mode on/off.This feature can be turned on/off for HCMcameras only by accessing the camera with a PC.For BL-C10A and BL-C30A, this feature turns onand off automatically.The shutter speed seemsslow. Images are out offocus.The camera’s Color Night View mode is activated.• Brighten the camera's environment.• For HCM series users, access the camerawith a PC and turn off Color Night View mode.The image is snowy. It was dark when the image was shot.• Brighten the camera's environment.The power frequency settings do not match thoseof the camera.• Match the power frequency for the camera'slocation using the appropriate settings on thecamera’s Setup screen (see page 109).Flicker can appear in the image when shooting abright subject.• Change the subject and the flicker shoulddisappear.It takes tens of secondsfor brightness levels toreturn to normal after asudden change inbrightnessThis reflects the camera's specifications.• Move the camera to a location where it will notbe exposed to rapid changes in brightness.
