Panasonic DBS 576 Technical Manual

Also see for DBS 576 Section 300: User guide Technical manual Technical manual User guide Technical manual

Panasonic DBS 576 Technical Manual Manual pdf 17 page image

Built-In ACD Supervisor Guide Section 521576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 13Silent MonitorVersion 3.0 and higherThe Silent Monitor feature allows an ACD supervisor to monitor a callbetween an ACD agent and a caller without the knowledge of either party.(See CAUTION, above.) If necessary, the ACD supervisor can initiate athree-way call by barging into the call.OperationTo initiate Silent Monitor:Notes:• The Silent Monitor key is disabled when the extension assigned tothat key is idle, dialing or ringing.• If the Supervisor retrieves a call while monitoring a extension, he orshe can suspend the monitoring by pressing the ON/OFF key.• Press the CONF key during the monitoring to initiate a three-waycall.Table 3. Initiating Silent MonitorAction ResultPress ON/OFF + 768 + Extension number you want to monitorOR...The Silent Monitor feature isactive, and the extension is beingmonitored. (The Silent Monitorkey flashes green when Silent Mon-itor is active.)Press the FF key assigned as a Silent Monitor Key + Extensionnumber you want to monitor*OR...Press only the Silent Monitor Key if the FF key has been prepro-grammed to monitor a specific extension number. You do notneed to enter the extension number.CAUTION: When using the ACD “Silent Monitor” feature in some states it isillegal (or civilly actionable) to monitor telephone communications withoutgiving prior warning to all participants. These laws do not make the SilentMonitor feature on the telephone system illegal. Before activating this feature,please check applicable state and federal laws.