Panasonic DBS 576 Technical Manual

Also see for DBS 576 Section 300: User guide Technical manual Technical manual User guide Technical manual

Panasonic DBS 576 Technical Manual Manual pdf 3 page image

576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 iiiContentsGeneral System Information............................................................. 1Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Basic Service Flow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3ACD Call Handling Program ............................................................................. 4Selecting Program Processing ........................................................................... 4Programming by Commands .............................................................................. 6Transfer Destination Voice Number ................................................................. 11Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Supervisor Features............................................................................... 15Common Operation of Supervisor Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 15Activating Supervisor Menu .............................................................................. 15Displaying System Information......................................................................... 16Common Operation for Supervisor Customization......................................... 17Supervisor Customization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Direct Incoming Call Setting.............................................................................. 18Transferring Incoming Call Setting................................................................... 20Changing Supervisor IDs and User Information Recording ID ...................... 22Registering Agent IDs ........................................................................................ 23Confirming Agent IDs......................................................................................... 25Setting on Service Flow Details ........................................................................ 26Supervisor Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Traffic Information.............................................................................................. 28Waiting Call ......................................................................................................... 29Agent Status ....................................................................................................... 30