Panasonic DBS 576 Technical Manual

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Section 521 Built-In ACD Supervisor Guide26 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)Setting on Service Flow DetailsOutlineThis procedure makes a variety of settings such as service flow setting,separately for agent group 1 and agent group 2.Operation1. From [CUSTOMIZE MENU] screen, press the soft key 4 or 9select [GROUP SETTING].2. From [GROUP SETTING] screen, use soft keys to select theagent group to be set.Agent group 1: soft key 1 or 6Agent group 2: soft key 2 or 7Agent group 3: soft key 3 or 83. First setting (3401) for the selected group is displayed. Enter a setvalue, then press the HOLD key to validate setting. Every timethe HOLD key is pressed without set values specified, the nextsetting item is displayed. Press FL/R key to return to the previoussetting.4. To return to [CUSTOMIZE MENU] screen, press the soft key 5or 10.SettingIf the first two digits of a setting number is [34], the setting pertains to group1, [35], to group 2 and [36], to group 3. The following explanation, therefore,shows group 1/group 2/group 3 settings.Program Address 3401/3501/3601: Agent search methodSet the agent search method. Select either of the following:1: LEAST BUSY FIRST setting. This mode first selects the agentwhose busy rate (total busy time/total Login time) is the lowestin the group for the day.CUSTOMIZE MENULINE REGIST. →SYSTEM ID →AGENT ID →GROUP SETTING →CALL HANDLING →GROUP SETTINGGROUP1 →GROUP2 →GROUP3 →CUSTOMIZE MENU →3401:1GROUP 11:LEAST BUSY2:LONGEST IDLECUSTOMIZE MENU →