TroubleshootingVQT4W69110Troubleshooting guideThe time recorded on the disc and theavailable time shown do not add up.• [DVD-R] [+R] If you record or edit many times, theremaining capacity is reduced and thenrecording or editing may be disabled.• Available disc space display may be differentfrom actual.Encrypted titles cannot be decrypted.• Depending on the encrypted service, it may notbe possible to decrypt certain content.Cannot play back.• The disc is dirty. (> 10)• The disc is scratched or marked.• The disc may not be able to play back if it wasnot finalized or a Top Menu was not created onthe equipment used for recording.• Refer to “Screen icons”. (> 40)• Depending on the encrypted service, it may notbe possible to play back certain titles if theyhave been recorded without being decrypted.Audio and video momentarily pause.• DVD-R DL and +R DL discs have two writablelayers on one side. Video and audio maymomentarily cut out when the unit is switchinglayers.BD-Video or DVD-Video is not played.• Ensure the disc is for the correct BD-Videoregion code or DVD-Video region number, andis not defective. (> 9)Image for the Quick View is not smooth.• Image may not be played back smoothly in caseof high definition titles.Cannot play the disc on other players.• Refer to “Play on other players”. (> 9)The available recording time does notincrease even after deleting titles on the disc.• [BD-R] [DVD-R] [+R] Available space on the discdoes not increase even after deleting titles.• [DVD-RW] [+RW] Available space on the discincreases when you delete the last title.Cannot edit.• You may not be able to edit on the HDD if thereis no available space. Delete any unwantedtitles to create empty space. (> 49)Cannot create a video playlist.• Creation or editing of playlists cannot be doneon this unit.PlayYou have forgotten your rating PIN.• The rating level returns to the factory preset.1 While the unit is on, press and hold [OK], theyellow button and the blue button at thesame time for more than 5 seconds.• “00 RET” is displayed on the unit’s display.2 Repeatedly press [1] (right) until “03 VL” isdisplayed on the unit’s display.3 Press [OK].• “INIT” is displayed on the unit’s display.Edit