RQT831441Troubleshooting guideBefore requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chartdo not solve the problem, refer to “Customer Services Directory” on page 46 if you reside in the U.S.A., or refer to “Product information” onpage 43 if you reside in Canada.The following do not indicate a problem with this unit:• Regular disc rotating sounds.• Poor reception due to atmospheric conditions.• Image disturbance during search.• Interruptions in reception due to periodic satellite broadcastingbreaks.• Operations do not work due to a poor-quality disc. (Try again using aPanasonic disc.)• The unit freezes due to one of its safety devices being activated.(Press and hold [POWER 8] on the main unit for 10 seconds.)Power PageNo power. • Insert the AC power supply cord securely into a known active AC outlet. 8, 9The unit switches to thestandby mode.• This is a power saving feature. Change “Off Timer” in the Setup menu, if you would prefer.• One of the unit’s safety devices is activated. Press [POWER 8] on the main unit to turn theunit on.36—TV screen and videoThe images from this unit donot appear on the television.Picture is distorted.• Make sure that the television is connected to the VIDEO OUT terminal, S VIDEO OUT terminalor COMPONENT VIDEO OUT terminals on this unit.• Make sure that the television’s input setting (e.g., VIDEO 1) is correct.• The television isn’t compatible with progressive signals. Press and hold [g] and [q x1.3] onthe main unit at the same time for about 5 seconds. The setting will change to interlace.8, 9, 10——Television reception worsensafter connecting the unit.• Re-connect all connecting cords securely. —Status messages do notappear.• Select “Automatic” in “Status Messages” in the Setup menu. 38The blue background does notappear.• Select “On” in “Blue Background” in the Setup menu. 38The 4:3 aspect ratio pictureexpands left and right.Screen size is wrong.• Use the television to change the aspect. If your television does not have that function, set“Progressive” in the Video menu to “Off”.• Check the settings for “TV Type”, “4:3 TV Settings for DVD-Video” or “4:3 TV Settings for DVD-RAM” in the Setup menu.2738There is a lot of after-imagewhen playing video.• Set “DNR” in the Video menu to “Off”. 27When playing DVD-Videousing progressive output, onepart of the picturemomentarily appears to bedoubled up.• Set “Progressive” in the Video menu to “Off”. This problem is caused by the editing method ormaterial used on DVD-Video, but should be corrected if you use interlace output.27There is no apparent changein picture quality whenadjusted with the Video menuin the on-screen menus.• The effect is less perceivable with some types of video. —DisplaysThe display is dim. • Change “FL Display” in the Setup menu. 38“12:00A” is flashing on theunit’s display.• Set the clock. 15Compared to the actualrecorded time, less remainingtime is displayed.• The displayed recording/play time is converted from the number of frames at 29.97 frames(equal to 0.999 seconds) to one second. There will be a slight difference between the timedisplayed and the actual elapsed time (e.g., actual one-hour elapsed time may display asapproximately 59 minutes 56 seconds). This does not affect the recording.—The time recorded on the discand the available time showndo not add up.The play time shown for MP3does not agree with the actualtime.• Times shown may disagree with actual times.• Even if you delete recorded content from DVD-R, DVD-R DL, +R, or +R DL, there is noincrease in disc space.• Available recording space on DVD-RW (DVD-Video format) or +RW increases only when thelast recorded title is deleted. It does not increase if other titles are deleted.• Available recording space on DVD-R, DVD-R DL, +R and +R DL reduces if you haverepeatedly recorded and edited more than 200 times or so. (For the second layer onDVD-R DL and +R DL, this happens after about 60 times.)• While searching, the elapsed time may not display correctly.—————“U88” is displayed and thedisc cannot be ejected.• The unit is carrying out the recovery process. Do the following to eject the disc.1 Press [POWER 8] on the main unit to switch the unit to standby.If the unit doesn’t switch to standby, press and hold [POWER 8] on the main unit for about10 seconds. The unit is forcibly switched to standby.2 While the unit is off, press and hold [g] and [CH 1] on the main unit at the same time forabout 5 seconds. Remove the disc.—Frequently asked questions/Troubleshooting guide