1.12 Holding Features92 Feature Guide1.12 Holding Features1.12.1 Call HoldDescriptionAn extension user can put a call on hold. The following Call Hold features are available:Pressing the HOLD button multiple times alternates between General and Exclusive Call Hold.Conditions• Using the Call Hold feature, a PT user can have one intercom call and multiple outside (CO) line callson hold at the same time. To hold multiple intercom calls, the user should use the Call Park feature (1.12.2 Call Park). Using the Call Hold feature, a single line telephone (SLT) user can have either oneintercom call or one outside (CO) line call on hold. To hold multiple calls, the user should use the CallPark feature.• If an outside party is placed on hold and the call is not retrieved within 30 minutes, the call isautomatically disconnected.• Music on HoldMusic, if available, is sent to the outside party on hold ( 1.12.4 Music on Hold). An internal audiosource, external audio source, or tone can be selected as the Music on Hold through systemprogramming ( Music on Hold [111]).• Doorphone calls cannot be put on hold.• Hold RecallIf a call on hold is not retrieved within a preprogrammed time period ( Hold Recall Time [200]), a ringtone will be heard at the extension that put the call on hold. If the extension is engaged in a call whenthe timer expires, an alarm tone will be heard. If the hold recall time is set to "Disable", no tone will beheard. Going off-hook after the hold recall time has expired automatically re-establishes theconversation with the call on hold.• SLT Hold ModeIt is possible to choose how to hold and transfer a call with an SLT, if the length of time that the Recall/hookswitch is pressed is shorter than a specified duration ( Hookswitch Flash Timing Range [207]).The following methods ( SLT Hold Mode [104]) are available:Feature DescriptionGeneral Call Hold Any extension user can retrieve a held call.Exclusive Call Hold Only the proprietary telephone (PT) user who held the call can retrieve it.Mode Hold Transfer to ExtensionHold-1Pressing the Recall/hookswitch+Going on-hookPressing the Recall/hookswitch+Extension No.
