VOICE PROCESSING SYSTEM OVERVIEW14 Installation Manual1.1 WHAT THE VPS CAN AND CANNOT DO1.1.1 Why Voice Processing?The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards toappropriate extensions, takes and stores messages, and notifies subscribers when messages areleft. Subscribers may send and transfer messages to other subscribers within the system. TheVPS is easy to use, helping callers through the system with step-by-step voice prompts.Unlike handwritten messages or those left with answering services, VPS messages areconfidential; they are stored in a mailbox and retrieved only with the subscriber's password.Other advantages of the VPS are clarity and accuracy, which are commonly lacking withwritten messages. The messages come directly from the caller, in the caller's own voice. Tofurther ensure accuracy, the system allows the sender to correct or change messages beforesaving them. Messages can be erased or transferred by the recipient.1.1.2 Basic OperationsGreeting Callers:The VPS greets callers with a prerecorded message that includes directions for leaving andediting messages. The VPS can list single-digit numbers for each available extension ormailbox. Callers who know the extension of the person they wish to reach may dial theextension number at any time. Callers with rotary phones are transferred to a preprogrammeddestination (which is often an operator or the General Delivery Mailbox) to leave a message.Sending Messages:Callers can review and edit messages before leaving them in a mailbox. Subscribers can sendmessages to an individual or to several mailboxes at once. The message sender can then verifythat the other subscriber has received the message.Receiving Messages:There are several different message notification methods that subscribers can use. They canchoose to be notified by message waiting lamp, beeper, or a call from the system to anotherline. System programming determines whether a subscriber will be notified each time amessage is left. (Subscribers can choose to receive message notifications differently dependingon the time of day.) Mailbox parameters, which accommodate 5-100 messages, determine themaximum length of messages. If the system is connected using Digital Integration, subscriberscan press a pre-assigned button to record conversations into their own mailboxes or othersubscribers' mailboxes while talking on the phone. Digital Integration also allows subscribersto screen messages as they are being left, or intercept them if required.
