FAQs98Problem Causes / ActionsScreenChaotic image, noisy ● Set [P-NR] in the Picture Menu to remove noise. (p. 39)● Check nearby electrical products (car, motorcycle, fluorescent lamp).No image can bedisplayed● Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum?(p. 39)● Check the setting of [AV2] ([COMPONENT] / [VIDEO]) in [Input Selection] tomatch the output of the external equipment. (p. 31)Blurry or distorted image(no sound or low volume) ● Reset channels. (p. 50)Unusual image isdisplayed● Turn the TV off with Mains power On / Off switch, then turn it on again.● If the problem persists, initialise all settings. [Shipping Condition] (p. 57)SoundNo sound is produced ● Is “Sound mute” active? (p. 11)● Is the volume set to the minimum?Sound level is low orsound is distorted● Sound signal reception may be deteriorated.● Set [NICAM] (p. 41) in the Sound Menu to [Off]. (Analogue)Unusual sound from theTV● When power is on, drive noise may be heard from inside the TV (not a sign offaulty operation).3DCannot view 3D images● Has the 3D Eyewear been switched on, set to 3D mode and registered withthis TV? For details, read the manual of the 3D Eyewear.● Check the remaining battery level of the 3D Eyewear. (Battery status isdisplayed on the screen when the 3D Eyewear is turned on.)● Does the 3D Eyewear support Bluetooth wireless technology? (p. 33)● Ensure that [3D Mode Selection] is set to [3D]. (p. 34)● Some 3D image signals may not be automatically recognised as 3D images.Set [3D Mode Selection (Manual)] to match the picture format. (p. 35)● Use the 3D Eyewear within approximately 3.2 m from the TV.● Check that there are no obstacles between the TV and the 3D Eyewear.● For some people, the 3D images may be difficult to see, or cannot be seen,especially in users who have a different level of eyesight between the left andright eyes. Take the necessary steps (wearing glasses etc.) to correct youreyesight before use.3D Eyewear is turned offautomatically ● Check that there are no obstacles between the TV and the 3D Eyewear.There is something wrongwith the 3D images ● Check the setting of [Picture Sequence] or [Edge Smoother]. (p. 36)The indicator lamp doesnot light when pressingthe power button on the3D Eyewear● The battery may be running low or flat. Recharge it.HDMISound is unusual● Set the sound setting of the connected equipment to “2ch L.PCM”.● Check the [HDMI1 / 2 Input] setting in the Sound Menu. (p. 41)● If digital sound connection has a problem, select analogue sound connection.(p. 93)Pictures from externalequipment are unusualwhen the equipment isconnected via HDMI● Check the HDMI cable is connected properly. (p. 87)● Turn the TV and equipment off, then turn them on again.● Check an input signal from the equipment. (p. 94)● Use equipment compliant with EIA/CEA-861/861D.NetworkCannot connect to thenetwork● Check the LAN cable or Wireless Adaptor is connected properly. (p. 71)● Check the connections and settings. (p. 71 - 75)● Check the network equipment and network environment.● The router may not be set to issue IP address automatically. If the networkadministrator prefers to allocate an IP address, set an IP address manually.(p. 73)● The router may be using MAC address filtering (security setting).Confirm the MAC Address of this TV (p. 42) and set the router to use it.● If the problem persists, consult your Internet Service Provider ortelecommunications company.Cannot select the fileduring DLNA operations● Is media server of the connected equipment prepared? (p. 70)● Check applicable data format. (p. 90, 91)Cannot operateVIERA Connect● Check the connections and settings. (p. 71 - 75)● The server or connected line may be busy now.