Pocket PC Phone User Manual 157TroubleshootingTroubleshootingIf you still encounter problems after reviewing this troubleshooting guide, contact your mobile opera-tor or an authorized Technical Support center in your area.Problemn My Pocket PC Phone keepsturning itself off.n My Pocket PC Phone is notmaking any sound.n My Pocket PC Phone doesnot vibrate when the phonerings or alarms occur.n The screen freezes or thedevice is not responding.n The screen is blank.SolutionYour Pocket PC Phone is designed by default to turn itselfoff if not used for 3 minutes. This period can be adjustedto a maximum of 5 minutes. Refer to the Power setting inChapter 5 for more information.1 Tap at the right side of the Title Bar to check thevolume status.2 Check the settings of Sound and Notifications on thePersonal tab by tapping the Start menu > Settings.1 Tap at the right side of the Title Bar to check if thevibrate function is activate.2 Check the settings of Sound and Notifications on thePersonal tab by tapping the Start menu > Settings.3 Check the event note in your Calendar to see if theReminder has been activated.Reset your device. See the Resetting your Pocket PCPhone section in Appendix A.If your Pocket PC does not respond when you brieflypress the Power button, press and hold the button for afull second. If that does not work:1 Plug the AC power into the device to charge it.2 Reset the device. See the Resetting your Pocket PC.Phone section in Appendix A.Operating Problems
