Pocket PC Phone User Manual160TroubleshootingConnection ProblemsProblemn Unable to use Infrared (IR)port to transfer information.n Cannot connect to Internet,web surfing doesn't work.Solution1 Line up the IR ports so that they are unobstructedand within a close 20cm range.2 Make sure that nothing is obstructing the two IRports.3 Adjust the room lighting. Some light sources interferewith IR connections. Try moving to a different locationor turn out some lights.4 Transfer only one file, or no more than 25 contactcards, at a time.1 Check that you have set up and connected to anInternet service provider.2 Check that the wireless connection to your mobileservice provider is switched on and the signal is un-obstructed.3 Verify with your Internet service provider that yourusername and password are correct.See Chapter 6, Getting Connected. Additionalinformation is also available in Connections Help on thePocket PC Phone and ActiveSync Help on the PC.Problemn ActiveSync is connected,but data cannot besynchronized.SolutionOn your desktop computer, check the Tools Menu >Options > the Sync Options tab in the ActiveSyncManager window to see if the information type for theprogram you want has been selected for synchronizing.See more details about synchronizing information inChapter 4.
