NE0154601-00 A 9-19 Troubleshooting GuidelinesUnable to Boot the Host System with the QLogicAdapter InstalledIf the system does not boot after installing the QLogic adapter:1. Remove the QLogic adapter and power up the system. Does the systemboot without the QLogic adapter? If so, power down the system, insert theQLogic adapter into a different PCIe slot, and power up the system.2. Ensure that the system BIOS configuration is up to date during the systemboot up process.3. Ensure that the recommended minimum memory is installed on the hostsystem.4. Note any error messages that appear during the operating system (OS) bootsequence.5. Check for system error messages: Windows event viewer % dmesg (display system messages on Linux)Unable to Send/Receive Network Traffic Usingthe QLogic AdapterIf network traffic cannot be sent/received with the QLogic adapter:1. Ensure that the network cable is plugged in properly.2. Ensure that the SFP+ module is installed correctly (see “QLE3142Installation” on page 4-4).3. Ensure that the client machine is configured correctly and able tocommunicate with other machines.4. Type lspci -v and look for vendor ID 4040.a. Check to see if the QLogic adapter is visible on the PCI bus.b. Check to see if the QLogic adapter is plugged into the appropriate PCIe slot.
